Licenses, Ombudsman and Certifications for Sales and Lettings Agencies in the UK

Operating a sales and lettings agency in the United Kingdom requires meeting several regulatory requirements to ensure professionalism, consumer protection and industry standards. When Greenways Property established both a sales and lettings agency, we knew it was crucial to obtain the necessary licenses, ombudsman membership and certifications. Here is a brief overview of a few of the key requirements:

  1. Ombudsman Scheme Membership

Sales and lettings agencies are required to become members of an approved redress scheme. The redress scheme provides independent dispute resolution services for consumers and landlords in case of disputes with the agency. Greenways Property is a Member of The Property Ombudsman.

The Property Ombudsman (TPO): This scheme covers both sales and lettings agencies. Membership ensures that Greenways Property adheres to the TPO’s Code of Practice, which promotes professionalism, transparency and fair treatment of consumers.

  1. Client Money Protection Scheme (CMP)

To safeguard the funds of landlords and tenants, sales and lettings agencies are required to join a government-approved Client Money Protection Scheme (CMP). This scheme protects client funds, such as rental deposits and advance rent payments, in the event of agency insolvency or misconduct. Membership in a CMP scheme provides peace of mind to clients and reassures them that their money is secure.

  1. Data Protection Registration

As a sales and lettings agency handling personal data, Greenways Property are required to register with the Information Commissioner’s Office (ICO). Compliance with data protection regulations, including the General Data Protection Regulation (GDPR), is crucial to protect the privacy and security of personal information. By registering with the ICO, Greenways Property demonstrates our commitment to handling data responsibly and in accordance with legal requirements.

Click on the logos below to view or download our certificates.

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01273 28 68 98